Welcome to OKPISEY. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligible Returns
We accept returns for eligible products within 7 days of delivery if:
The product is damaged during delivery.
The wrong product was delivered.
The product has a manufacturing defect.
The product received is significantly different from the product description.
Return Conditions
To qualify for a return:
Product must be unused and unwashed.
Original tags, labels, and packaging must be intact.
Product must be returned in its original condition.
Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items may not be eligible for return:
Used or washed products.
Products damaged after delivery due to customer misuse.
Clearance, sale, or promotional items (unless damaged or defective).
Personal-use items where hygiene concerns apply after opening.
Refund Process
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method.
Refunds may take 5–10 business days to reflect depending on your bank or payment provider.
Replacement Policy
Customers may request a replacement if:
A damaged product is received.
An incorrect item is delivered.
A manufacturing defect is found.
Replacement requests must be submitted within 48 hours of delivery.
Return Shipping
If the return is due to our error (wrong, damaged, or defective product), return shipping costs will be covered by OKPISEY where applicable.
Order Cancellation
Orders may be cancelled before shipment. Once an order has been shipped, cancellation may not be possible and the return process will apply.
Contact Us
For return, refund, or replacement assistance, please contact us through the Contact page on:
OKPISEY
https://okpisey.com